If, for any reason, you are not 100% satisfied with your selection, please return it within 30 days. We will refund the purchase price. Original shipping and handling fees are non-refundable. We'll pay the return shipping cost if the return is a result of our error. Please allow 2-3 weeks to receive your refund.
Note: Sample packs and books are non-refundable.
By clicking on the "Submit Order" button on the Shopping Cart Credit Card page, you are agreeing to the terms of our return policy.
IMPORTANT: Returns without an RGA number marked on the return package will not be processed. We are not responsible for product sent back without authorization.
Zone Labs Returns
4 Beringer Way
Marblehead, MA 01945
If you have any questions about returns or need additional help please do not hesitate to call our Customer Service Department at 800-404-8171.